FAQs

Shopping

We ship our orders with either DPD or Royal Mail

Sorry, we only ship in the UK.

Depending on your chosen delivery method this can range between 1 and 5 working days. 

Payment

We accept all major credit and debit cards.

Yes our site is fully SSL encrypted. Our Server is PCI compliant. And all our payments are handling via Stripe one of leading online payment gateways.

Orders & Returns

You can place your order securely online.

Please phone us asap on 01359 270880. We have a quick turnaround time so please try and contact us within 1-2 hours of placing your order. 

No. However we recommend you do have an account as your will be able to access past orders and should you have any queries about an order it is easier for us to help you. 

Please contact us on shop@roughamestate.com and we can advise on what to do depending on your order. 

We do not cover the any return postage.