FAQs

Shopping

What Delivery Methods Are Available?

We ship our orders with either DPD or Royal Mail

Do You Ship Internationally?

Sorry, we only ship in the UK.

How Long Will It Take To Get My Package?

Depending on your chosen delivery method this can range between 1 and 5 working days. 

Payment

What Payment Methods Are Accepted?

We accept all major credit and debit cards.

Is Buying On-Line Safe?

Yes our site is fully SSL encrypted. Our Server is PCI compliant. And all our payments are handling via Stripe one of leading online payment gateways.

Orders & Returns

How do I place an Order?

You can place your order securely online.

How Can I Cancel Or Change My Order?

Please phone us asap on 01359 270880. We have a quick turnaround time so please try and contact us within 1-2 hours of placing your order. 

Do I need an account to place an order?

No. However we recommend you do have an account as your will be able to access past orders and should you have any queries about an order it is easier for us to help you. 

How Can I Return a Product?

Please contact us on shop@roughamestate.com and we can advise on what to do depending on your order. 

We do not cover the any return postage. 

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